Accessible Customer Service Policy

POLICY STATEMENT

Northwest Wisconsin WDA #7 policy is to ensure that all customers have equal access to all Northwest
Wisconsin Job Centers. This policy outlines how Northwest Wisconsin WDA #7 will ensure that all
customers impacted by accessibility issues at a Job Center can access services through alternate locations.

BACKGROUND

In June of 2017, Northwest Wisconsin WDA #7 worked with an independent consultant to conduct an
ADA accessibility assessment of our service delivery locations. The survey identified some potential
barriers for consumer access to Job Center services. Northwest Wisconsin WDA #7 is working with
Partner Agencies and current landlords to correct the physical barriers. Northwest Wisconsin WDA #7 is
committed to providing equal access to Job Center services and will provide accommodations upon
request.

ACCOMODATING A PERSON WHO NEEDS ACCESS AT AN ACCESSIBLE LOCATION

Northwest Wisconsin WDA #7 will ensure that services are as barrier-free as possible. Customers may request to access Job Center services at a barrier-free location which may include:
1) A Northwest Wisconsin WDA #7 staff will meet the customer with a mobility disability at an alternative location. Potential locations: Public Libraries, Government Buildings, Community Centers or other accessible locations.
2) Customers can use technology such as Skype if the customer has access to such technology.
3) Customers may utilize the US Postal service to mail applications, forms or other documents.

HOW TO REQUEST A SERVICE ACCESS ACCOMMODATION

Customers who need to request an accommodation shall:
1) Make the request to any Northwest Wisconsin WDA #7 Job Center representative.
2) Contact the EO Officer:
Skyler Dural-Eder, Human Resource Director
Northwest Wisconsin CEP
422 3rd Street W, Suite 200, Ashland, Wi 54806
Phone: (715) 682-9141 x115
TDD/TTY Dial 7-1-1 toll free
hr@nwcep.org